XtremBattle Esports App Refund Policy
At XtremBattle, we aim to provide a fair and transparent experience to our users. Please review the following refund guidelines carefully before making any transactions within the app.
Eligibility for Refunds
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In-App Purchases: Refunds for in-app purchases, including but not limited to coins, subscriptions, or event entries, will only be granted under specific circumstances, such as:
- Unauthorized transactions.
- Technical issues that prevent you from accessing purchased content.
- Errors in payment processing leading to duplicate charges.
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Subscription Plans: Refunds for subscriptions may be considered if:
- Cancellation is requested within 48 hours of purchase.
- The service was not provided as promised (e.g., the app was inaccessible).
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Tournament Entry Fees: Entry fees for tournaments or challenges are non-refundable, except in cases where:
- The tournament is canceled by XtremBattle.
- A technical issue from our side caused the player to be unable to participate.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Losses incurred during gameplay or competitions.
- Misuse of app features or account issues resulting from the user’s actions.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our Customer Support via email at [email protected] or use the in-app support feature.
- Include the following details in your request:
- Username and registered email address.
- Payment receipt or transaction ID.
- Detailed explanation of the issue.
Refund requests are typically processed within 7-14 business days, depending on the payment method.
Contact Us
If you have any questions or concerns about our refund policy, feel free to reach out to our support team at: